Ask the Expert

Pick up some distilled vinegar and a soft scrub brush. Rub in and blot with a white towel and it’s gone. Your carpets may smell like vinegar for a couple of days, but it’s well worth it.

No! Hot water extraction is the method preferred by most carpet manufacturers. It is considered to be the best method of removing embedded soil and other contaminants such as salt.

There are a couple of cost effective ways to prolong the life of your carpets and looking great. The first is to vacuum regularly. At least twice per week and more if you have kids or pets. The second is to have them professionally steamed cleaned at least once per year.

Stain protection forms an invisible shield around the fibres, allowing water and oil-based stains to be cleaned away without a trace. This leaves your carpets easy to maintain, easier to clean – and looking NEWER longer! You can think of it as an insurance policy that you WILL use.

No. The more often a carpet is cleaned, the longer it will maintain its original appearance. It is an excellent idea to clean high traffic areas and areas of heavy soiling on a regular basis to help maintain the life of your carpets.

All residential carpet should be professionally cleaned a minimum of every 12 to 18 months (depending on lifestyle, kids, pets, etc). Allowing dry soils to build up in the carpet pile scars pile fiber allowing it to take on a dull, dirty look.

Most recurring spots or stains can be traced to inadequate rinsing of cleaning solutions or no rinsing whatsoever. Many commercially available spot removal agents do an excellent job in removing spills but detergent residues remain behind to attract additional soil. In using any spot removal agent, insure to rinse with warm water and blot with paper towels until all sudsing has stopped.

Probably not! Cleaning solutions play a crucial role in carpet cleaning effectiveness and detergent residues left behind. Less expensive chemical formulations leave large amounts of residue behind that may cause rapid resoiling or oxidation of the fiber. Additionally, many carpet cleaning related problems are related to technician error. An unbelievably low price could be a questionable sign.

In general, yes they are. Some are safer for others however. The trend in the industry is slowly starting to turn towards green cleaning and many cleaners have already switched to healthier and safer all natural cleaning products. If you do not have allergies and are not sensitive to chemicals then you will not be bothered by most cleaning chemicals. If you are sensitive though you should look for a cleaner who uses all natural ones.

Many companies own hot-water cleaners — but a large number of employees don’t know how to  use them.  You probably know someone who bought the newest computer on the market  but didn’t learn  how to use it for a year or more.  The same is true with carpet cleaning machines.  The company may own good equipment, but the employees may not  know how to use it correctly.  This is why it’s important that you choose your carpet cleaner carefully.